Refund policy
Returns & Refund Policy
We hope you love your BeeFlora bloom. Each of our Peonies is individually handcrafted from natural beeswax, petal by petal, and made especially for your order.
Change of mind
If you change your mind about your purchase, please contact us within 14 days of receiving your order to let us know that you wish to cancel.
After notifying us, you have a further 14 days to return the item.
Unless the item is faulty, damaged or not as described, the cost of returning the item is the customer's responsibility. We strongly recommend using suitable protective packaging and a tracked postal service, as the flower is delicate.
Condition of returned candles
BeeFlora Peonies are delicate, handcrafted beeswax products. Beeswax can naturally attract dust, fibres, pet hair and other particles, while the individually formed petals can be marked, bent or damaged through handling.
You may inspect your flower as you reasonably would when viewing a product in a shop. However, please handle it only as much as necessary to establish its nature, characteristics and appearance.
Returned products should include their original packaging and should be carefully repacked to protect the flower during transit.
If a product has been handled beyond what is reasonably necessary to inspect it and this has resulted in a reduction in its value, we reserve the right to make an appropriate deduction from the refund to reflect that diminished value, as permitted by applicable consumer law.
Burned or used candles
Please do not light the candle if you are considering returning it.
Once a candle has been lit, melted, burned or otherwise used, it has been altered beyond what would reasonably be necessary to inspect the product.
Where such use has diminished the value of the candle, an appropriate deduction may be made from any refund, potentially up to the full value where the product has no remaining resale value.
This does not affect your statutory rights if the product is faulty.
Handmade variations
Every BeeFlora Peony is individually made by hand.
Variations in petal shape, placement, colour intensity, colour coverage, mica/shimmer distribution, finish and weight are natural characteristics of our handmade products.
Our coloured flowers begin with natural ivory beeswax and are individually coloured by hand. The colour is not intended to provide completely uniform coverage, and areas of natural ivory beeswax may remain visible.
The photographs on our website therefore represent each colourway rather than the exact flower you will receive.
These normal handmade variations are not considered faults.
Damaged, faulty or incorrect orders
Please inspect your order as soon as reasonably possible after delivery.
If your flower arrives damaged, faulty or incorrect, please contact us as soon as possible and provide:
- your order number;
- a description of the problem; and
- clear photographs of the product and, where relevant, the packaging.
We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights.
Where we ask you to return an item because it is faulty, damaged or incorrect, BeeFlora will cover reasonable return postage costs.
Damage during return
Our Peonies contain individually formed beeswax petals and therefore require careful packaging.
If you are returning an unwanted product, please reuse the original protective packaging where reasonably possible and ensure the flower is adequately protected.
Customers have a legal duty to take reasonable care of goods while they are in their possession. We may make an appropriate deduction where handling beyond what is reasonably necessary has diminished the value of the product.
Refunds
Once your return has been received and inspected, we will process any refund due to you.
Where you exercise your statutory right to cancel the entire order, we will also refund the standard/basic delivery charge you originally paid, where required by law. If you selected a more expensive delivery service, we are not required to refund the additional cost above our standard delivery option.
Refunds will normally be made using the original payment method.
We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.
Made-to-order products
Our standard BeeFlora Peonies are handmade to order, with an estimated dispatch time of 7–21 days.
Please note that being handmade to order does not by itself remove your statutory cancellation rights.
However, products made to your individual specifications or clearly personalised for you may be exempt from the usual change-of-mind cancellation right where the law permits. Where this applies, it will be clearly stated on the relevant product page before you place your order.
Cancellations before dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Where your statutory cancellation rights apply, we will process the cancellation and refund accordingly.
How to request a return
To request a return, please contact:
BeeFlora
Email: beefloracandles@yahoo.com
Please include your order number and the reason for your return.
We will provide the appropriate return instructions.
Please do not return products to us without sufficient information for us to identify your order.
Your statutory rights
Nothing in this policy is intended to exclude, restrict or replace your rights under UK consumer law.
Your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods remain unaffected.